Shipping & Returns
When will my Haven be delivered and how much will this cost?
Your Haven mattress will be made fresh and shipped within 2-3 days of your order, and depending on where you live in Canada, you should receive within 7-10 business days.
How much does shipping cost?
Shipping is provided free of cost!
Where do you ship?
We ship to the 10 provinces in Canada. Canadian Territories will be considered on a case-by-case basis. Please call 1-844-MYHAVEN with these requests.
How do I know what to do once my Haven box arrives?
Open the box. We will provide in your Haven box an insert with simple 1,2,3 instructions on how to set free your new Haven. If you have any questions in regards to this process just give us a call 1-844-MYHAVEN and we can walk you though it - easy peasy! Even better, pictures or video of you opening your new Haven are always a joy for us to see and share!
Can I put Haven back in the box?
Your Haven mattress cannot be rolled and compressed again, so unfortunately you cannot place back in the beautiful box if you are moving.
When can I sleep on my new Haven?
Once your mattress approaches room temperature, you can sleep on your new Haven. Sweet dreams!
Haven offers a 10 year Limited Warranty.
What warranty is provided for the Haven?
Hassle Free 100 night Guarantee! No hoops to jump through, no mountains to cross. If you are truly not satisfied, just call one of our Customer Service Representatives at 1-844-MYHAVEN.
Haven will refund 100% of your purchase. If you financed your purchase at 0% though 3rd party, Paybright. A $150 cancellation fee will be deducted from your full refund. This offsets the 0% loan you used.
In addition to the above, Haven Mattress offers a 10 year Limited Warranty. Please see terms and conditions in the warranty section.
If I'm not 100% comfortable with my Haven?
Not everyone sleeps the same. That's why we give you 100 nights to try it out. Some folks have found adding an additional layer of a mattress pad to the Haven allows them to fine tune the comfort (Firm or soft). These currently are offered by other suppliers. In time Haven will offer these tuning layers directly. It is common for your body to develop aches and discomfort as it adjusts to a new level of support. Please give it time. Like all good things, it may take a little effort at first.
What is the risk-free trial?
No questions asked. If you do not love your Haven call us within 100 days for a full return. This is how much faith we have that you will love your Haven mattress!
Our zero percent finance option does have a $150 fee related to returns that were financed and cancelled.
What happens when I ask to return the mattress?
A return will be arranged by our Customer Service Representatives and your money will be refunded ASAP!